Customer Service

Shipping & Delivery
 
Shipping of all Bonsai Supplies.  (Pots, Tools, Etc.)

All Bonsai supplies, excluding all soils, will be shipped Internationally according to your choices on the order form. We wait 10 days before shipping international orders only, for security reasons. Sorry, Soils and/or Bonsai or live plants can not be shipped out of the continental U.S.A.  

Again,
No Bonsai or Soils, will be shipped out of the continental United States due to the long customs wait and Agriculture restrictions.  
Supplies (most) can be shipped anywhere they can be delivered.  All taxes, importing  and duty fees are paid by the customer at the time of delivery. We have no idea what those charges will be for each country.  These charges cannot be refunded by BonsaiPots.com, they are in possession of your government.


Privacy & Security

This Privacy Policy governs the manner in which EBG Group collects, uses, maintains and discloses information collected from users (each, a "User") of the BonsaiPots.com website ("Site"). This privacy policy applies to the Site and all products and services offered by EBG Group.
To View our official Privacy Policy you can click here.

Returns & Replacements
If any item is damaged at time of delivery, please contact us immediately.  We will either have you send the items back for replacement or hold the items for pickup or inspection from the carrier.  All items will be inspected and a decision will be made for replacement or refund.  You may be ask to hold the items that are damaged for UPS to inspect, if you are ask to hold it will be for a 10 day period. 
If any of the Joshua Roth products are broken or damaged due to a factory default the return instructions are as follows:
JOSHUA ROTH LIMITED 3 YEAR WARRANTY:
Joshua Roth tools are warranted to be of the highest quality materials and workmanship for a period of three years after purchase.
If you are dissatisfied with the performance of your JRL Bonsai tool for any reason, return it to JOSHUA ROTH LIMITED, along with a copy of your original sales slip, for a free replacement or refund, as you prefer.
Before returning any product, please contact JOSHUA ROTH LIMITED,  to obtain a Return Merchandise Authorization (RMA) number. We cannot be responsible for items returned without our authorization.

Please do not contact Joshua Roth to return an item if it is not broken or damaged. To return for any other reason contact Bonsaipots.com. (EBG group)

Ordering, Payment, Pricing & Promotions

International ordering will be allowed to the country’s that are listed on the order form.  Currently for this site Canada is the only other country listed for now.  When ordering please follow the process to the end to complete the order. 
When placing an order there are 3 ways to pay.  Either by Credit / Debit card , PayPal, or by Check or Money order.  When paying with Check or money order your shipment will be held for 10 days or until all moneys have cleared.  After which it will be shipped. 
All promotions are subject to availability, and have an expiration date.

Viewing Orders
To view your order/s you will have to log in and go to customer service to follow the links to your order/s
.
Updating Account Information
To Update your account information, Log in, and follow the links to in customer service to update your account information.
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